Support – CloudLink Software

In addition to our award winning software, CloudLink offers world-class technical support. That means you get the help you need when you need it. We want to ensure that our customers and partners gain full advantage of their cloud security and management software solution.

Our standard support is available from 8:00 a.m. to 6:00 p.m. eastern standard time, Monday to Friday.

Experiencing problems? Contact us now and we’ll promptly be in touch. Or reach us by phone at:

Toll-free: 1-866-356-4060
Tel: 1-613-291-5798 (Ottawa local support)

Important Announcement!

We are pleased to announce that effective August 17, 2015, EMC CloudLink SecureVM product support will be aligned with standard EMC Customer Service processes and tools. These changes will provide you with a consistent service experience across all EMC products within your environment:

  • EMC CloudLink SecureVM customers will begin using EMC Online Support for access to online service request management and product resources such as knowledgebase, documentation, and downloads.
  • Centralized telephone service and call handling – dial the same EMC Customer Service number for all EMC products.
  • Service level objectives (SLOs) and standard escalation processes have been implemented as outlined in the EMC Customer Support Guide.

Current CloudLink SecureVM customers will receive an email with details on how to pre-register with EMC Online Support. For more information, consult the EMC-CloudLink Customer Service Transition Quick Reference Guide.


We are very pleased to announce that CloudLink has been acquired by EMC Corporation.  EMC is the leader in delivering solutions that enable the world to store, manage and leverage data.  The EMC Federation Enterprise Hybrid Cloud enables customers to deploy IT as a Service quickly and easily.  CloudLink is an award-winning provider of software-based data security solutions for hybrid clouds.  As part of EMC, CloudLink will empower customers to embrace the hybrid cloud while addressing concerns around data security and sovereignty, and maintaining regulatory compliance.

Since CloudLink turned its focus to cloud security more than four years ago, we have been heartened to witness the exponential growth of private, public and hybrid cloud and honored to help our customers embrace this new paradigm.  Our induction into the EMC Select partner program two years ago was both a privilege and an excellent opportunity for us to develop solutions that truly address customer needs.  We are eager to contribute to the customer value EMC delivers through its industry-leading innovation, service and support.

Above all, we’d like to extend our thanks to our customers, partners and employees, as well as everyone who has helped us evolve and innovate.  We are very excited to join the EMC family and look forward to continuing our joint commitment to making hybrid cloud a success. If you have any immediate questions, please do not hesitate to contact us at


The CloudLink Team

PS Read the story behind the acquisition.