Support – CloudLink Software
In addition to our award winning software, CloudLink offers world-class technical support. That means you get the help you need when you need it. We want to ensure that our customers and partners gain full advantage of their cloud security and management software solution.
Our standard support is available from 8:00 a.m. to 6:00 p.m. eastern standard time, Monday to Friday.
Experiencing problems? Contact us now and we’ll promptly be in touch. Or reach us by phone at:
Tel: 1-613-291-5798 (Ottawa local support)
We are pleased to announce that effective August 17, 2015, EMC CloudLink SecureVM product support will be aligned with standard EMC Customer Service processes and tools. These changes will provide you with a consistent service experience across all EMC products within your environment:
- EMC CloudLink SecureVM customers will begin using EMC Online Support for access to online service request management and product resources such as knowledgebase, documentation, and downloads.
- Centralized telephone service and call handling – dial the same EMC Customer Service number for all EMC products.
- Service level objectives (SLOs) and standard escalation processes have been implemented as outlined in the EMC Customer Support Guide.
Current CloudLink SecureVM customers will receive an email with details on how to pre-register with EMC Online Support. For more information, consult the EMC-CloudLink Customer Service Transition Quick Reference Guide.